By booking or using Valeto's on-demand valet parking service via WhatsApp, our mobile app, or website, you agree to these Terms & Conditions. If you do not agree, please do not use the Service.
Valeto provides on-demand valet parking: a trained valet is dispatched to your location to park your vehicle at a designated facility, and returns it to you on request. Availability is limited to active service locations, listed on our Cities pages.
You must be at least 18 years old and hold a valid driving license for the vehicle being parked to use this Service.
Bookings are made via WhatsApp or our mobile app. A secret PIN is issued at both drop-off and pickup to verify your identity — do not share this PIN with anyone other than a verified Valeto valet. You may cancel a booking before a valet arrives at no charge; cancellations after dispatch may be subject to a nominal fee to cover valet time.
At handover, our valet will note the vehicle's visible condition and may take photo documentation before taking custody. Please point out any existing damage at this time. The same process applies at return. By using the Service, you authorize Valeto to operate your vehicle solely for the purpose of parking, retrieving, and (where applicable) repositioning it within the designated facility.
Valeto's valets exercise reasonable care while the vehicle is in their custody. In the event of loss or damage directly caused by the negligence of a Valeto valet during the period of custody, Valeto will investigate the claim and, where valet negligence is confirmed, provide repair or compensation in accordance with Valeto's internal damage policy, subject to a maximum liability cap to be defined. Valeto is not liable for pre-existing damage, mechanical failure unrelated to valet handling, or loss of personal belongings left in the vehicle.
Any damage claim must be reported to Valeto within 24 hours of vehicle return, with reference to the booking's secret PIN and photo documentation where available.
Payment is collected digitally (UPI, card, or wallet) via WhatsApp or the app once your vehicle is parked. Pricing for each location is disclosed at the time of booking. Valeto does not accept liability for payment disputes arising from third-party payment processor errors.
These Terms & Conditions govern consumer use of Valeto's on-demand valet service only. Venue partnerships and franchise partnerships are governed by separate signed agreements between Valeto and the respective partner, which take precedence over this page for those relationships.
The Valeto name, logo, app, and website content are the property of Valeto Parking Technologies Pvt. Ltd. and may not be used, copied, or reproduced without prior written permission.
Except as set out in Section 6, Valeto's total liability arising from your use of the Service is limited to the amount paid for the specific booking in question. Valeto is not liable for indirect, incidental, or consequential damages.
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Service are subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to info@valeto.in or via WhatsApp at +91 8432331122 .